At Storyware, we provide tailored support that keeps your site safe, reliable, and efficient, so you can focus on your mission while we handle the technical details.
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Our preferred hosting provider is Cloudways–and as a Gold Partner, we bring their enterprise-grade service to you directly. We’re also your single point of contact with hosting, so you can stay focused on your business.
Daily automated backups keep your site protected, with a one-week retention window. If something breaks or gets corrupted, we can restore a clean version fast.
We run WordPress core and plugin upgrades at least once per quarter, always staging them in a development environment first to catch any conflicts before they reach your live site.
Your site is equipped with a firewall to defend against denial of service attacks and unauthorized access. The level of protection scales with the plan you choose.
Your site is monitored around the clock. The moment downtime occurs, we’re alerted and begin investigating right away so issues get resolved before they spiral.
Security breaches often start with outdated plugins or compromised user accounts. We audit both regularly to make sure your site stays locked down and up to date.
We’ve maintained WordPress sites ranging from high-traffic platforms serving hundreds of thousands of daily visitors to complex member communities with deep custom functionality.
Whether you need essential care, ongoing improvements, or a strategic digital partner, our support plans are built to give you confidence and peace of mind.
Everything your WordPress site needs to stay secure, stable, and online—without the hassle of managing it yourself.
$2,800 / year
Up to 50,000 monthly page views
For teams ready to do more with their website. Growth adds the tools, support, and firewall muscle to help you move faster and show up better online.
Everything in Foundation, plus:
$6,200 / year
For organizations where the website can’t wait. Whether you’re managing multiple properties or running a mission-critical site, the Partner plan gives you a dedicated point of contact, priority access, and the kind of proactive support that keeps things from becoming problems in the first place.
Everything in Growth, plus:
$10,000 / year
Contact us to learn more or sign up.
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What happens if my website goes down?
Our uptime monitoring system alerts us the moment your site goes offline—often before you even notice. During business hours, our team prioritizes outages and responds promptly. If the issue occurs outside of business hours, we’ll address it as soon as we’re aware.
What are light support tasks?
Light support tasks include any work that can be done within WordPress in less than 30 minutes. For example, this could include adding/updating content, installing or configuring a plugin, or adding some custom css. It does not include any website design or development.
Are installing new plugins included?
Plugin installations can be handled as light support tasks on Growth and Partner plans. We carefully vet, test, and deploy each plugin across development, staging, and production to make sure it plays nicely with your site.
Do you maintain WordPress websites that Storyware did not build?
Yes, we do—provided we can audit the site first and you’re open to moving it to our hosting partner, Cloudways. There’s a one-time onboarding fee of $2,500 to bring third-party sites onto one of our support plans. Please note that bug fixes aren’t included, as the site wasn’t originally built by Storyware.
Are hosting fees included in your support plans?
Yes, hosting fees are included for most websites. Our Foundation plan covers up to $15/month, the Growth plan covers up to $30/month, and the Partner plan covers up to $60/month.
Do you provide discounts for managing multiple sites?
Yes—clients managing multiple sites may be eligible for custom pricing. Contact us to discuss your situation.
